Effective Date: September 23, 2026
Last Updated: September 23, 2026
Refund & Cancellation Policy
This Refund & Cancellation Policy applies to paid courses, workshops, training programs, events and other paid educational services offered by SkillNexa LLP.
Because different programs may have different delivery formats and costs, the specific refund terms displayed on the relevant course/program registration page may apply where expressly stated.
1. Course Cancellation by Customer
A. Cancellation More Than 7 Days Before the Program
For eligible offline workshops, classroom programs and scheduled events, a cancellation request received more than 7 days before the scheduled start date may be eligible for a refund.
Any applicable payment gateway or transaction charges may be deducted where those charges are non-recoverable.
B. Cancellation 3–7 Days Before the Program
For cancellation requests received between 3 and 7 days before the scheduled start date, SkillNexa may offer:
- Transfer to another available batch, or
- Credit toward another eligible SkillNexa program.
Refunds during this period will be considered on a case-by-case basis.
C. Cancellation Less Than 3 Days Before the Program
Cancellation requests received less than 3 days before the scheduled start date may generally not qualify for a refund.
Where appropriate, SkillNexa may allow the participant to transfer their registration to another batch or person, subject to approval and program availability.
2. No-Show Policy
If a participant does not attend a scheduled offline or live program without prior notice, the registration will generally be treated as a completed booking and may not qualify for a refund.
SkillNexa may, at its discretion, provide an alternative batch or credit.
3. Online Course Refunds
For online courses, refund eligibility may depend on:
- Whether course access has been activated.
- Whether course materials have been accessed.
- Whether videos/materials have been downloaded.
- The type of course purchased.
- The specific refund terms displayed at the time of purchase.
Once substantial access to digital course content has been provided or consumed, the purchase may become non-refundable, subject to applicable law.
Where a specific course has its own refund terms, those terms will be displayed before purchase and will apply to that course.
4. Cancellation by SkillNexa
SkillNexa may cancel, postpone or reschedule a course, workshop or event due to:
- Operational reasons
- Trainer availability
- Venue issues
- Insufficient registrations
- Technical issues
- Government restrictions
- Force majeure events
- Other circumstances beyond reasonable control
If SkillNexa cancels a paid program and does not provide an acceptable alternative arrangement, eligible participants may receive a refund of the amount paid for the cancelled program, subject to applicable law.
5. Rescheduling
If a program is rescheduled, SkillNexa may offer the participant:
- Transfer to the revised date, or
- Transfer to another available batch.
Where a suitable alternative is not available, SkillNexa may consider a refund in accordance with the applicable program terms.
6. Refund Processing
Approved refunds will generally be processed to the original payment method.
Once a refund is approved, the processing time may depend on the payment gateway, bank or financial institution.
SkillNexa is not responsible for delays caused by banks or payment processors after the refund has been initiated.
7. Refund Request Process
To request a cancellation or refund, email:
Please include:
- Full name
- Registered mobile number
- Registered email address
- Course/program name
- Registration/order/reference number
- Date of payment
- Reason for cancellation
- Preferred resolution, where applicable
Requests may be subject to verification.
8. Non-Transferable Payments
Unless SkillNexa expressly permits a transfer, course registrations may not be:
- Resold
- Transferred
- Shared
- Assigned to another individual
Any approved transfer must be completed through SkillNexa.
9. Duplicate Payments
If you have accidentally made a duplicate payment for the same registration, please contact us as soon as possible.
After verification, the duplicate amount may be refunded through the applicable payment method, subject to any unavoidable transaction charges.
10. Incorrect Payment Amount
If an incorrect amount is charged due to a technical or payment-processing issue, please contact us with the transaction details.
SkillNexa will investigate and, where appropriate, process a correction or refund.
11. Service Issues
If you believe that a paid service has not been delivered substantially as described, please contact us promptly at:
We will review the issue and determine an appropriate resolution based on the circumstances, the applicable course terms and applicable law.
12. No Refund for Change of Mind After Course Access
Where permitted by applicable law, refunds may not be available solely because a participant changes their mind after:
- Course access has been provided;
- Digital course materials have been accessed;
- A live course/workshop has commenced; or
- The participant has attended the program.
Specific course terms displayed at checkout may provide different conditions.
13. Promotional / Discounted Registrations
Courses or programs purchased under:
- Promotional offers
- Special discounts
- Early-bird pricing
- Scholarships
- Bundled offers
- Limited-time offers
may have specific cancellation and refund conditions.
These conditions will be communicated with the relevant offer where applicable.
14. Contact for Refunds & Cancellations
SkillNexa LLP
Email: info@skillnexa.net
Phone: +91 8792381090
Address:
Eureka Court, F08, Pratap Nagar,
Nagarjuna Nagar Colony, Ameerpet,
Hyderabad, Telangana 500016